The Mobile Banking Path
- 1997: Mobile Banking formats begin to form along with basic SMS Banking services. This allows customers to receive messages informing them of their balance and account movements.
- 1999: Finnish Merita Bank (now part of Nordea) launches the first Mobile Banking service in collaboration with Nokia, allowing customers to access banking services through their mobile phones.
- 2001: Japan's NTT DoCoMo launches i-mode mobile internet service, giving users access to mobile banking services. Including checking balances and transferring money.
- 2007: The introduction of the iPhone revolutionized the mobile phone industry and set the tone for Mobile Banking. The combination of smartphones and mobile applications opened the door to a new era of mobile banking.
- 2008: The global financial crisis accelerated the adoption of mobile banking as customers wanted more control and access to their finances than ever before. Banks rushed to invest to meet the growing demand.
- 2010: Mobile banking apps began to include more features such as account management, money transfers, bill payments, and transaction history. Banks are starting to use the capabilities of smartphones to enhance the user experience.
- 2011: Mobile check deposits become very popular. Customers can take a photo of their check with their smartphone camera to deposit it into their account. without the need to travel to a bank branch
- 2014: E-Wallets such as Apple Pay, Google Wallet and Samsung Pay have revolutionized the way mobile payments are made again. Integration with Mobile Banking allows users to make contactless payments using their smartphones.
- 2015: Biometric identity verification system such as fingerprint scanning and facial recognition. It is used in the Mobile Banking app to help increase security for service users.
- 2016: Mobile Banking apps introduced advanced functions such as P2P payments, allowing users to instantly transfer money to friends and family. using phone number or email- 2018: Mobile Banking apps begin supporting personal finance management tools. Users can set a budget. Track expenses and receive financial advice based on their own spending patterns
- 2020: COVID-19 outbreak. Urge more people to use Mobile Banking as physical distancing measures make going to bank branches difficult. Customers therefore rely on Mobile Banking to transfer, receive or perform various transactions.
- 2021: New technologies such as blockchain and digital currency. It is used in the Mobile Banking app, allowing users to manage and transact digital assets via their mobile phones. and the number of Mobile Banking users worldwide has reached 3.5 billion.
- 2022: The first Mobile Banking service that allows users to use AR and VR for financial planning is launched.

Benefits of Mobile Banking

Convenience and accessibility

Advanced security

Effective financial management

Smooth transactions

access to finance

The Future of Mobile Banking

AI & Chat Bot

biometric technology

Applying emerging technology

Currently, what can Mobile Banking do?

Account management
- View account balances: Check deposit, credit card, and other account balances.
- Transaction History: Review and track recent transactions.
- Account Statements: Access and download monthly or on-demand account statements.
- Account Customization: Customize your account settings, such as updating contact information.

Transferring money
- Internal transfers: Transfer money between your own accounts, such as transferring money from a current account to a savings account.
- External Transfers: Transfer money to other individuals or businesses, whether within the same bank or another bank.
- Peer-to-Peer (P2P) payments: Instantly send money to friends, family or acquaintances using their mobile number or email address.

Bill payment:
- Pay Bills: Set up and pay bills directly from your Mobile Banking app, such as utilities, rent, insurance or credit card bills.- Automatic payments: Schedule recurring, weekly, monthly payments for invoices with a fixed amount. This is to ensure that we are able to make payments on time.
- Bill Reminders: Get notified when bills are due to avoid late payments.

E-Wallet
- Mobile Payments: Use your Mobile Banking app or associated mobile wallet (e.g. Apple Pay, Google Pay, Shopee Pay) to make contactless payments at participating stores, restaurants, and online merchants.
- Cardless ATM Withdrawal: Withdraw cash from an ATM using the Mobile Banking app instead of a debit card.

Account security
- Biometric authentication: using fingerprints face recognition or an iris scan to securely access your Mobile Banking app.
- 2FA or OTP Authentication: Enable an additional layer of security by requiring a unique code or confirmation message for transactions.
- Card Control: Temporarily block or disable your debit or credit card if it is lost or stolen. and enable notifications for all card activity.

financial management
- Budgeting tool: Set and track spending limits. Categorize expenses and receive notifications when budget is near or exceeded
- Savings Goals: Set savings goals and track progress. Get information and guidance to help you reach your goals.
- Spending Analysis: Analyze your spending patterns and trends. It provides information on how your money can be used.
- Financial planning: access to calculators and investment tools to plan for the future

customer support
- Chatbots and AI: Talk to AI-powered chatbots to solve problems instantly.
- Contact an employee: Chat with the bank's customer relations team, submit a question, report a problem, or request assistance.